Digital loyalty program
More customers who come back.
More sales.
The problem
It's not that your customers don't come back.
It's that you don't know who they are.
Every day people walk into your store, pay, and leave without a trace. When they stop coming, you find out from the dip in sales — two months later.
Punch cards get lost
A customer got 6 of 10 stamps, lost the card, and never came back. You never knew they were four coffees away from falling in love with your place.
Your best customer is a stranger
You know “the latte guy” comes every day, but you don't have his name, his number, or any way to write to him when he stops showing up.
Promos shouted into the void
You post the promo on Instagram and a fraction of your followers see it — almost none of them your actual customers. In 24 hours the story is gone.
Delivery apps keep the customer
The order comes in, but the customer belongs to the platform: they hold the data, the history, and decide whose store to show tomorrow.
You decide on gut feeling
Did Tuesday's 2-for-1 work? How many promo visitors came back at full price? Nobody in the store can answer that with a number.
“Serious” tools demand time you don't have
Traditional loyalty systems want hardware, long contracts, POS integrations and weeks of setup. So you leave it for later. Always.
Run the numbers
What's it worth if they come back once more a month?
You don't need new customers. The ones who already know you are enough.
Your store's numbers
It's a calculator, not a promise: the same simulator we use in the demo, with your numbers.
The solution
The same reward as always. With memory.
FIDO doesn't ask you to change how you serve. It puts a name, a history and a way back on the people already walking through your door. Everything below is built and running in Panama today.
They take the reward. You get the customer back.
When they hit the goal, the app celebrates it and they redeem it at your store — and that card starts over with you, not with the place next door. You see who redeemed, when, and how long they took to return.
Nearby
The reminder arrives when they're a block away
Your customer walks through the area and their phone reminds them they have stamps with you. It's not ads to strangers: it's a nudge to someone who already chose you once.
At your counter
Three seconds per customer. Zero hardware.
It works with the phone your cashier already has. No reader, no printer, no POS integration.
The customer shows their code
From the app or the browser, nothing to install. No phone at hand? They dictate a 6-digit code.
Your cashier scans it
The stamp lands instantly and the customer sees how many are left. If they hit the goal, the reward celebration opens.
Redeem and start again
The reward is validated at your store with a code, the card resets, and the customer starts the next round with you.
What you see
Your store, in numbers, every day
The same dashboard we use in the demo. Opens on your phone, at the counter, while you serve.
How many came back, who hasn't shown up in a month, which reward gets redeemed most. In ten seconds you know if the week looks good or if it's time to send a notice.
More than stamps
When you want more, it's already built
Start with the card. Then switch on whatever your business needs, without changing platforms.
Events & ranking
Burger Week, Pizza Fest, Coffee Week: other stores' customers tour yours and vote.
Gift cards
Your customers gift your business with a link. The money lands in your account upfront.
Coupons & scratch cards
Promos with stock and daily limits, or a surprise reward scratched after the stamp.
Tickets
Sell tickets to your events with Yappy or card and validate them at the door with the QR.
Straight talk
What every owner asks us
The same answers we give at the counter, no fine print.
Pricing
One plan. $30/month. Everything in.
No tiers to compare, no features hidden in the plan above. If your operation is bigger, we build it with you.
Founding businesses
The first 20 start with 60 days free and −20% for life
Installation, training and counter sign included. We're at your store for the first stamps. Your logo, on this page and on the app's map.
- Stamp card and rewards
- Apple & Google Wallet
- Dashboard with metrics and customers
- Push notices to your customers
- Coupons and post-stamp surveys
- Gift cards paid to your account
- “Nearby” and city events
- Team with roles and 1 branch
- Installation and training included
- No lock-in
- Unlimited branches and team
- Features à la carte and communities
- Volume pricing
- Dedicated implementation support
Already in
Panamanian businesses already stamping with FIDO
Ovillo's Real Protein
¡Qué Bacha!
Emma Studio
Nápoles Barber Shop
Casa de FuegoLet's start
15 minutes and you see it running in your store
We come with a phone, walk you through the full flow with a real business, and run the break-even with your numbers. No strings attached.
- We reply within 2 business hours
- The demo is at your store or on a video call
- If you like it, it's installed that same week
Questions
What's left to ask
Do I need to buy any hardware?
No. Everything runs on the phone you already have: the customer shows their QR and your cashier scans it. No readers, no printers, no punch cards.
How fast is it up and running?
Usually the same day. We set up your card, rewards and team, print the counter sign and train the cashier.
What if the Start plan falls short?
You talk to an agent and we build a custom plan: more branches, features à la carte and volume pricing. It's the norm for chains and franchises.
What if my customer won't install the app?
They can use FIDO from the browser with nothing to install, or dictate a 6-digit code at the counter. Those who do install it carry the card in their phone's Wallet.
Can I have several branches and employees?
The Start plan includes one branch and your team with roles for stamping and validating redemptions. For more branches, the custom plan.
Is there a lock-in?
No. Cancel whenever you want from the dashboard, and your customer data goes with you.
How do you charge?
Monthly, or yearly with −15%, by card or Yappy. The invoice lives in the dashboard.
What happens during the 60 free days?
The same as after: card, dashboard, notices, everything on. On day 30 we send your first report of returning customers and you decide with data.
Your customers' app
You stamp from your phone.
They collect from theirs.
FIDO is free for customers and already in the stores. When your business joins, your card shows up in the app next to the city's other businesses — and in the phone's Wallet too.
Customer doesn't want to install anything? It also works from the browser at web.fido-app.com.
